Automation
2025
WhatsApp Chat Assistant
An automated WhatsApp assistant that answers service and pricing questions using verified business data, checks calendar openings, and logs bookings.
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Dialogue logic and calendar synchronization
- 01Knowledge retrieval engine grounded strictly in verified business services and prices.
- 02Two-way calendar synchronization checking real-time staff and room availability.
- 03Automated booking confirmations, cancellations, and schedule adjustments.
- 04Configurable appointment reminder notifications sent prior to bookings.
- 05Smart escalation triggers routing exceptions or custom inquiries to human operators.
From initial question to calendar confirmation
- 01Customers ask about pricing, availability, or services, receiving instant verified responses.
- 02When an appointment is requested, the bot presents available openings and confirms the booking.
- 03The appointment updates the calendar instantly and sends notifications to the team.
The assistant recovers hours of repetitive staff messaging every week, delivering 24/7 appointment scheduling without double bookings.
Technology
WhatsApp Cloud API · n8n · Python · PostgreSQL
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