A useful chatbot answers repeatable questions, collects a booking or lead, and hands the rest to a person. We configure that flow around your services and rules.
WhatsApp is already where many customers ask about hours, prices, and availability. Automation helps when those questions follow stable rules and the answer can be stored as a record. It fails when the bot is asked to negotiate, apologize, or invent policy. METEK Digital scopes chatbots around the first of those jobs.
01
The useful brief is a set of real threads, not a brochure. Group them into information, booking, changes, sales, and complaints. Only the rule-based groups belong in the first release.
Staff must agree on the answers before software repeats them. If deposits and cancellation windows differ by person, the bot will simply scale the confusion. Policy first, flow second.
02
The assistant should know when to stop. Unusual requests, complaints, and quotes that need judgment move to the team with a short summary: name, service, time, unanswered question. Asking the customer to repeat the whole chat wastes the automation.
Staff also need a way to pause the bot in an active thread. Two voices in one conversation is worse than no bot at all.
03
Appointment automation only works when WhatsApp, the front desk, and Instagram (if used) read the same availability. Hours, duration, buffers, holidays, and cancellation rules all belong in that source.
A polished chat that writes into a separate spreadsheet will double-book. We connect the conversation to the panel or calendar the team already trusts, or we build that panel in the same project.
04
Chatbot work is often paired with a website inquiry path and a CRM or booking screen. Ahi AI in the portfolio is a public example of an appointment assistant. The public site still has to explain the offer; the bot should not be the only place a service exists.
If you only need a simple WhatsApp link from the website, that is a contact path, not a chatbot project. Say so in the inquiry. We will not sell you a flow you will not maintain.
01
We configure WhatsApp and Instagram assistants around your services, hours, and handoff rules. The exact provider and API path is chosen during scope, based on volume, the country you serve, and whether a booking panel is included.
02
No. It takes the repetitive questions and structured bookings. Staff keep the conversations that need judgment. A project that promises full replacement is usually underspecifying the exceptions.
03
Yes, when the CRM or custom panel is part of scope and the fields are defined. A bot that only lives in the chat thread leaves the team searching for names and times later.
Contact
A handful of anonymized conversations plus your hours and booking rules is enough to see whether automation fits.